Interview with a Successful Person

Interviewer: Good morning everyone, I would like you to meet here Ms. Roma Luna of Sykes from Virgin Media Company and we will interview her regarding her success.… Ma’am can you first tell a little bit about yourself? About your job?

Interviewee: I am a mother of a four-year old daughter and of course our daily basis is to best describe

 my job as a trainer..one of our main..shall I say obligation that we have is to make sure that

 we hire or those we, can transfer from one account to another or one business to another

 success, to equip all the knowledge with regards to the product that they will be selling and

 to ensure their in type in the quality as well.

Interviewer: What’s a typical day like for you?

Interviewee: A typical day...an eight hour work everyday is consider of course creating modules for

topics that we are launching or if there is a set of task for the trainees..hmm.. meeting new

people, having meetings with your bosses, so that’s a typical day for me, everyday.

Interviewer: I see okay.. If you had to start from scratch, knowing what you know how, what would you

differently?

Interviewee:  Hmm.. I really love the job I have right now, I wont change anything..so maybe nothing

that I can think of. I won’t change anything coz’ that I might change is to be more

aggressive in this job because it took me so long before I was able to get this part..

maybe  if I were to choose or to change something is maybe the aggressiveness that I have

Interviewer: So how long have you been working here?

Interviewee: I’ve been in the call center industry more than four years now, but as  a trainer, just three

                       months.

Interviewer: So what lessons did you learn in the process?

Interviewee: So hmm.. I learned a lot of course on how you treat people..different people..coz’ of course

it's just not about everyone and as a trainer you just have to separate your personal in

terms of your professional life, if that will affect your professional life then that will give

you a problem that maybe that one thing I’ve learned from this description, job description.

Interviewer: Next question..hmm..describe one of your biggest failure

Interviewee: So far that I can think of is being immature yeah, coz’ way back I didn’t think of anyone

I just thought about myself…

Interviewer: Can you state that contribute a lot in your success?

Interviewee: Three events...so first maybe being a mother at an early age, as I have mentioned earlier I

got pregnant when I was 18, so I think that had helped me a lot to become who I am right now, I was able to establish responsibility as early that time, another thing maybe is being immature because that failure a lot on where I am now ‘coz being so immature before I was able to actually look back and understand that and maybe one more thing..was having my friends which helped me a lot or contributed a lot because they taught me build real life in this real world..to act more professionally and just to be me when I have encountered it.

Interviewer: What was the accomplishment you are proudest of?

Interviewee: For me, the biggest or the greatest accomplishment that I had which is in the process that I

don’t think that would end maybe is being a mother coz’ basically being a mom is that best thing that I can do in my entire life, you know, hmm.. in making sure that my daughter is well-taken care of and she got everything she needs. And that’s one thing I can probably say "yes, I did it very well."

Interviewer: Yes..any people whom you want to thank like friends or family who have helped to be

where you are now?

Interviewee: Generally, of course my family coz’ they are the one who moved me but specifically my

husband because he supported me all the way even though we had what you call early marriage and I mean he was able to establish our family and he was responsible enough and even though in rough times before I was so immature, he was there to understand and support me all the way and of course my loving friends..everytime..because they are more than willing to understand me even I had those rocky roads there.

Interviewer: I have an additional question..so hmm..any advices to those people who are now in the same boat I mean..are now having the same problems you used to face

Interviewee: Yes of course for me..hmm just a piece of advice, even though you’ve encountered so many failures in life..(coz’ I came from a broken family) always look for something that is really positive even though you are in the darker situation of your life..You just always have to of course raise everything to God, that’s one and of course you don’t lose your motivation that you have coz’ everything,...you can always stand straight, you can always hold on to your dreams then you can do anything well.

Interviewer: Wow thank you..very well said!

 Interviewee: Alright

Interviewer: Thank you very much for your cooperation.

Interviewee: Yes

Interviewer: WE wish you more success with your further undertakings!

Interviewee: My pleasure!